Terms & Conditions
Each piece of rpj concrete jewellery is cast and made by hand which means there WILL be subtle variations in the colour, texture and shape of all products produced.
We aim to make the products as similar as possible to the picture provided but due to the nature of the work, the piece you receive will NOT be exactly the same.
However, we believe that it is these little differences that help make each piece of rpj jewellery unique and one of a kind.
Our Ring Sizing guide is NOT an accurate way of sizing a finger; a rings shape and thickness can greatly affect the size you will need. This should only ever be used as a rough guide.
If you order an rpj ring that turns out to be the wrong size, please drop us an email via the Contact Page and we will see what we can do. Returns Policies still apply in this scenario, please read bellow.
PLEASE NOTE: due to the nature of our studio only being open part time, we CANNOT guarantee next day delivery however, we do our best to get it to you as soon as possible.
IF IN STOCK - Within the UK: Items are sent First Class, Signed for via Royal Mail but please allow 3 - 4 working days for delivery from the date of purchase.
Outside the UK: Items are sent International First Class, Signed for via Royal Mail but please allow 7 - 10 working days for delivery from the date of purchase.
MADE TO ORDER - Some of our pieces are made to order, in these cases please allow 3 - 4 weeks for delivery from date of purchase.
Once your item is in the post you will be sent a shipping notification email which will contain your orders tracking number so you can keep track of it.
These delivery times are subject to change, if a product is going to take longer than this you will be notified via email. If your product is delayed and this becomes an inconvenience to you, you are entitled to cancel your order and will be issued a full refund.
Returns and Refund Policy
We really hope you are happy with your purchase from rpj however if you have any problem regarding your order we will do our very best to make it right.
If requesting a repair, replacement, return or refund we must receive notification of this within 30 days of your purchase. To notify us please contact us via our Contact Page and further instruction will be given depending on your request.
Refunds for faulty items are subject to the faulty item being returned to rpj’s studio. A refund will be given once the item is established as faulty and not damaged due to miss treatment.
Refunds for a returned item is subject to the item being returned to rpj’s studio in an unworn, saleable condition. Once this is established a refund will be issued.
A refund is for the value of the item purchased, unfortunately we cannot refund the postage costs.
A refund can only be issued to the same card that was used when purchasing.
For all enquiries, further details and rpj’s studio address for returns please contact us via our Contact Page.
All items in our Shop are subject to availability.
Stock levels are monitored on a daily basis however should an item become out of stock after you've placed your order we will refund you within 7 days or notify you of the next available delivery date.
Some of our pieces are made to order, in these cases please allow 3 - 4 weeks from date of purchase.
If you wish to purchase an out of stock item just drop us an email via the Contact Page with the details of the order and we can put one into production for you. Please note that making a piece from scratch takes approximately 3 - 4.
rpj will endeavour to fulfil any bespoke order you might have, whether it’s simply a different colour way, re-commissioning an old piece you have seen or even if you want to create something entirely new. For all bespoke enquiries please get in touch via our Contact Page.
Please note bespoke orders could take considerably longer, an estimated time will be negotiated depending on the brief.
Prices for bespoke orders will be established once a design has been settled on.
A non-refundable deposit of 50% will be taken in order to create the bespoke order.
Once the order is complete and you are happy with it, you will be expected to pay the remaining 50% within 10 working days.
Once the full payment is received the bespoke order will be posted to you. See our Delivery Policy above for more details.
POLICY KEY DEFINITIONS:
"I", "our", "us", or "we" refer to the business, (Rhiannon Palmer).
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small files stored on a users computer or device.
THIS WEBSITE, YOUR INDIVIDUAL RIGHTS & THE PROCESSING OF YOUR PERSONAL DATA
This website (and Rhiannon Palmer) takes a proactive approach to user privacy and ensuring that necessary steps are taken to protect the privacy of its users throughout their visiting experience.
Under the GDPR (General Data Protection Regulation) your rights are as follows:
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object; and
the right not to be subject to automated decision-making including profiling.
Under the GDPR we control and/or process any personal information about you electronically using the 'consent' basis. We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. Because we only process your personal data for our core business purposes (and we do not share your information with third parties), we are exempt from registration in the ICO Data Protection Register. (You can read more about your rights in detail via the ICO website here.) You also have the right to complain to the ICO if you feel there is a problem with the way we are handling your data (see here).
Some cookies are required to enjoy and use the full functionality of this website.
Other cookies may be stored to your computer/device’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
DATA SECURITY AND PROTECTION
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
CONTACT & COMMUNICATION
Users contacting this website and/or Rhiannon Palmer do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 (see link below). Every effort has been made to ensure a safe and secure form-to-email submission process, but advise users using such form-to-email processes that they do so at their own risk.
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. Any email marketing messages we send are done so through an Electronic Marketing Service (EMS) provider. An EMS is a third party service provider of software/applications that allows marketers to send out email marketing campaigns to a list of users. Our EMS provider is 'Mailchimp' and we use them to hold the following information about you:
Subscription time & date
Any email marketing messages we send to you through Mailchimp are done so in accordance with the GDPR and the PECR. Any and all of our marketing messages will include instructions on how to unsubscribe and/or manage your preferences/the information we hold about you.
Email marketing messages that we send may contain tracking beacons/tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
No personal details are passed on to third parties nor shared with companies/people outside of Rhiannon Palmer. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website/Rhiannon Palmer's email newsletter program. If you would like a copy of the information held on you please get in touch via the contact details at the bottom of this policy or via this website’s contact button at the top of each page.
Although this website only looks to include quality, safe and relevant external links users should always adopt a policy of caution before clicking any external web links mentioned throughout. Despite best efforts, this website/Rhiannon Palmer cannot guarantee or verify the contents of any externally linked website. Users should therefore note they click on external links at their own risk and both this website and Rhiannon Palmer can not be held liable for any damages or implications caused by visiting any external websites mentioned.
ADVERTS & SPONSORED LINKS
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and Rhiannon Palmer participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage with them with due care and caution in regard to their own privacy and personal details. Neither this website nor Rhiannon Palmer will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us directly.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
SHORTENED LINKS IN SOCIAL MEDIA
Through our social media platform accounts, this website and Rhiannon Palmer may share web links to relevant web pages. By default some social media platforms shorten lengthy URL’s (web addresses). Users are advised to take caution and good judgment before clicking any shortened URL’s published on social media platforms by this website and Rhiannon Palmer. Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore this website and Rhiannon Palmer cannot be held liable for any damages or implications caused by visiting any shortened links.
RESOURCES & FURTHER INFORMATION
We reserve the right to amend and change these terms and conditions, however you will only be subject to the terms and conditions outlined at the time of your purchase.
If you require any further information regarding any of our Terms and Conditions please feel free to contact us via our Contact Page.